The Role of Chatbots and AI in Customer Relationship Management
How AI Chatbots are Changing CRM Systems
Customer Relationship Management (CRM) is a vital aspect of any business. It involves managing interactions and relationships with existing and potential customers, with the goal of improving customer satisfaction and driving business growth. In recent years, the rise of chatbots and artificial intelligence (AI) has revolutionized the way companies approach CRM. Chatbots, powered by AI, are computer programs designed to simulate human conversation. They are integrated into messaging platforms... Read more